In the news and around and about.
Articles and White Papers (by Kathy)
Calculating the ROI for Social Customer Service
Sponsored by Salesforce.com
Determining the Value of Social Business ROI: Myths, Facts, and Potentially High Returns
IDC white paper
The True Value of Social Business
Focus white paper
Unleash the Creative Power of Your Call Center
Podcasts
#5 Call Center Power Player Panel: Social Media and Customer Service
Social Business With Dr. Natalie Petouhoff and Kathy Herrmann
