Twitter API extends value of Salesforce’s Service Cloud

This week, Salesforce.com announced the marriage of Twitter with Salesforce.  A Twitter API to Service Cloud, Salesforce’s customer service product, will allow companies capture Twitter conversations, import them into Salesforce, and take action on the micro-conversations.

Some hailed Salesforce’s announcements with big woo hoos while others poked at the news. I saw at least one blogger lament the coming of advertising intrusions into the Twitterverse.

We at Intellicore Design Consulting think this is good news. Let’s dish about what it means to customer service a la Salesforce.

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Generate supplemental income through our Lead Referral Program

Intellicore Design Consulting would like to collaborate with you to create a win-win income opportunity for both of us.

It’s like this. I’m motivated to generate leads for Intellicore Design Consulting and, in exchange for your help, will share in the revenues generated through our Lead Referral Program. That could translate into a supplemental income that could climb into thousands of dollars per year for you ─ with minimal effort on your part.

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GroupSwim Named 2009 Cool Vendor in Social Software by Gartner

GroupSwim announced that Gartner, the world’s leading information technology research and advisory company, has selected GroupSwim as one of its Cool Vendors in Social Software for 2009.

Gartner has identified Social software as one of the hottest areas in the software industry in terms of innovation, press attention, and client inquiries. Gartner's report highlights new and interesting companies. In order to be a "Cool" vendor, you must:

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How to use GroupSwim’s semantic tags

If you’ve ever visited knowledge bases, wikis, or other online community features, then you know that sometimes the most frustrating task is trying to find information within an online social site.

One of the reasons Intellicore Design is so yippee ki yi yea about GroupSwim solutions is because of tagging functionality built into the product platforms.  Their tagging functionality is key to enhancing auto-tagging abilities, enabling semantic search, and auto-suggesting alternative search terms.

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Planning tips that propel successful Salesforce implementations

If you want a successful Salesforce.com implementation, you take one part leadership, and mix it with one part planning and one part communication.  We talked earlier in the week about leadership so let’s segue into planning today.

Now, I grant you that planning may not sound like a very sexy activity but it’s highly important so let’s talk about that today.  If you fail to build planning into the mix then you’re well on your way to failing.  Why?  Talk a page from Thomas Edison:

“Good fortune is what happens when opportunity meets with planning.”

As with previous discussions, although I’ll focus discussion around Salesforce, these are tips that you can employ for any major strategic initiative.

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Intellicore Design Consulting partners with Ava Solutions

Maryam Rahmani, Ava Solutions CEO and sales goddess.Intellicore Design Consulting is pleased as punched to now be partnered with Ava Solutions.

Ava provides sales consultation services across the entire sales cycle, spanning from lead generation through negotiation and closed sales.  The partnership marries Intellicore Design’s IT muscles with Ava’s sales expertise.

As Cynthina Heinsohn, developer diva and Intellicore Design CEO, said, “With Ava Solutions, we’ve added a strong sales partner ─ and this partnership allows us to extend our sales reach farther and faster than we could solely with internal resources.”

Read the full skinny here.

Leadership tips to foster successful Salesforce implementations

One of the most popular articles to date in my blog is 7 Tips to stimulate Salesforce.com user adoption.  Taking that as a cue that successful Salesforce implementations ranked high on the corporate list of Important Initiatives, I thought I’d explore some of the elements of successful implementations, starting with leadership.

I created an in-depth webinar on the topic so this will be more of a review.

Just as a side note, while I’m specifically referring to Salesforce through this article, in truth the same tips can be applied to any major initiative.

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Integrating Salesforce + GroupSwim + web design for complete customer lifecycle experience

Last week I visited with a potential sales partner about Intellicore Design solutions.  Among the topics, I discussed how we saw our business automation, collaboration, and web design solutions integrating together.  Said another way, Salesforce, GroupSwim and web design/eCommerce.

Knowing that a picture is worth a thousand words, I drew a diagram for our prospective sales partner.  Then this weekend, I listened to a fabulous video presentation by David Armano, VP of experience design with Critical Mass, on Thinking Visually, The Movie and it spurred my thinking to post a copy of the sketch in Big Cat Chronicles.

This is just a sketch, and not a fancy graphic, but it gets the job done.  So here it is, the our world view of our solutions.

Click to enlarge